Privacy policy
Last updated: April 4, 2026
Luna & Ease operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Luna & Ease is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Personal Information We Collect
We may collect the following information depending on how you interact with our Services:
- Contact details including your name, address, phone number and email address
- Financial information including payment card details and transaction information
- Account information including username, password and preferences
- Transaction information including items you view, purchase or return
- Communications you send us including customer support enquiries
- Device and usage information including IP address and browsing behaviour
How We Use Your Information
We use your personal information to process orders, provide customer support, send order notifications, improve our services, and for marketing and promotional communications. You may opt out of marketing emails at any time using the unsubscribe link.
How We Share Your Information
We may share your information with Shopify and third party service providers including payment processors, fulfilment partners and shipping carriers. We do not sell your personal information to third parties.
Your Rights
Depending on where you live you may have the right to access, correct, delete or transfer your personal information. EU and UK residents have additional rights including the right to object to processing and withdraw consent.
To exercise any of these rights please contact us at hello@lunaandease.com.
Security
We take reasonable measures to protect your personal information but cannot guarantee perfect security. We recommend you do not share your account credentials with anyone.
Children
Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights please contact us at:
Luna & Ease hello@lunaandease.com Murrumba Downs, QLD 4503, Australia