Terms of service
Last updated: April 4, 2026
OVERVIEW
Welcome to Luna & Ease. The terms "we", "us" and "our" refer to Luna & Ease. Luna & Ease operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Luna & Ease is powered by Shopify, which enables us to provide the Services to you.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all account activity.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products. However colours or product appearance may differ from how they appear on your screen. All product descriptions are subject to change at any time without notice.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Luna & Ease reserves the right to accept or decline your order for any reason. Your order is not accepted until Luna & Ease confirms acceptance and processes your payment.
SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
SECTION 6 - INTELLECTUAL PROPERTY
All content on our Services including trademarks, brands, text, images and graphics are owned by Luna & Ease or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute or modify any material without our prior written consent.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third party tools on an "as is" basis without any warranties. Your use of optional third party tools is entirely at your own risk.
SECTION 8 - THIRD PARTY LINKS
Our Services may contain links to third party websites. We are not responsible for the content, privacy practices or accuracy of any third party sites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Luna & Ease is powered by Shopify, which enables us to provide the Services to you. However any sales and purchases you make in our store are made directly with Luna & Ease. Shopify is not responsible for any aspect of any sales between you and Luna & Ease.
SECTION 10 - PRIVACY POLICY
All personal information we collect is subject to our Privacy Policy available at lunaandease.com/policies/privacy-policy.
SECTION 11 - FEEDBACK
Any feedback, reviews or suggestions you provide grant us a perpetual royalty-free licence to use that content for any purpose including to improve and promote our Services.
SECTION 12 - ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may access and use our Services for lawful purposes only. You may not use our Services for any unlawful, harmful or fraudulent purpose or in any way that violates these Terms.
SECTION 14 - TERMINATION
We may terminate your access to our Services at any time without notice if we determine you have violated any part of these Terms.
SECTION 15 - DISCLAIMER OF WARRANTIES
OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, LUNA & EASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Luna & Ease, Shopify and our affiliates from any losses, damages or claims arising from your breach of these Terms or your violation of any law or third party rights.
SECTION 18 - GOVERNING LAW
These Terms shall be governed by the laws of Queensland, Australia.
SECTION 19 - CHANGES TO TERMS
We reserve the right to update these Terms at any time. Your continued use of our Services following any changes constitutes acceptance of those changes.
SECTION 25 - CONTACT
Questions about these Terms should be directed to:
Luna & Ease hello@lunaandease.com Murrumba Downs, QLD 4503, Australia